Warranty

Grupa offers 4 year warranty for its products.

Warranty is provided for all products (regardless of color, model and code) manufactured and placed on the market under the brand name GRUPA. The warranty period is calculated and runs from the date the invoice for the products is issued.

Warranty applies to products and parts manufactured by Grupa and marketed under Grupa brand name. Warranty
does not apply to parts that are produced by other manufacturers and delivered along Grupa products (such as light bulbs, batteries etc.).

The Manufacturer (Grupa Studio d.o.o., Popa Dukljanina 1, Zagreb, Croatia, EU) warrants that the product shall remain in good working order during the warranty period, and that any defect and malfunction occurred under regular and normal use (if the product is used in accordance with user manual) as a result of manufacturing errors, shall be resolved.

Should the product become defective during the warranty period, the manufacturer shall, at his discretion, either repair or replace the product in a reasonable period of time, in accordance with these warranty terms and conditions.

Should the product become defective during the warranty period, the customer shall return the product to the authorised dealer that sold the product, accompanied by the claim sheet and the original invoice. Otherwise, the manufacturer reserves the right to deny the provision of services covered by the warranty.

The manufacturer reserves the right to charge for the repairs should it be determined that the product is not covered by the warranty as per these terms and conditions.

The warranty shall not apply in the following cases:

Faulty operation, damage or malfunction caused by improper handling or connection, incorrect assembly or neglect by the customer.

Regular wear and tear of the product.

Faulty operation due to misuse by the customer or end user.

Damages caused by fall, use of force or other mechanical impairments.

If the product was reconstructed, repaired or modified in any way.

If the manufacturer’s silver label was erased or removed from the product.

If the product was not installed or used in accordance with the assembly instructions or user manual provided with the product.